Privacy, Terms & Refund Policy

1. Introduction

At IPTV Smarters Ireland ("we", "our", "us"), we are committed to protecting the privacy and personal data of our users. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website and IPTV Smarters Pro services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. We comply with the General Data Protection Regulation (GDPR) and Irish data protection laws.

2. Information We Collect

We collect the minimum amount of personal data necessary to provide our IPTV Smarters Pro services. This may include:

• Account Information: Your name, email address, and WhatsApp number provided when purchasing a subscription or contacting support.
• Payment Information: Payment details are processed securely through third-party payment processors (PayPal, Stripe). We do not store your full credit card or bank details on our servers.
• Technical Data: Your IP address, device type, browser type, and basic usage analytics collected automatically when you visit our website.
• Communication Data: Messages you send us via WhatsApp, email, or our contact form for support purposes.

3. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your IPTV Smarters Pro account and deliver your subscription credentials.
• To provide customer support and respond to your enquiries via WhatsApp or email.
• To process payments and send subscription renewal reminders.
• To improve our website, services, and overall user experience.
• To send you important service updates and notifications related to your IPTV account.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies & Tracking

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (such as Google Analytics) to understand how visitors interact with our site. You can control cookie preferences through your browser settings at any time.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy. Account data is retained for the duration of your subscription plus 12 months after expiry to facilitate potential renewals. You may request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data in transit. Our IPTV Smarters Pro service includes built-in VPN protection for your streaming privacy.

7. Your Rights Under GDPR

As an Irish and EU resident, you have the following rights under GDPR:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to certain processing of your data.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at Contact@autovisiondublin.ie or via WhatsApp.

8. Third-Party Services

Our website and services may contain links to third-party websites or use third-party payment processors. We are not responsible for the privacy practices of these external services. We encourage you to read their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

1. Acceptance of Terms

By accessing our website and purchasing an IPTV Smarters Pro subscription from IPTV Smarters Ireland, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Description of Service

IPTV Smarters Ireland provides IPTV subscription services that allow users to access live television channels, video-on-demand content, and series through the IPTV Smarters Pro application and compatible media players. Our service is delivered via internet streaming and requires a stable broadband connection.

3. Subscription & Payment

• Subscriptions are available in 1-month, 6-month, and 12-month plans as listed on our website.
• All prices are displayed in Euros (€) and include any applicable fees.
• Payment is due at the time of purchase. We accept PayPal, credit/debit cards, and other online payment methods.
• Your IPTV Smarters Pro login credentials will be delivered to your email within 5 minutes of payment confirmation.
• Subscriptions do not auto-renew. We will send a reminder before your subscription expires, and you can choose to renew manually.

4. Account Responsibility

You are responsible for maintaining the confidentiality of your IPTV Smarters Pro login credentials. You agree not to share, redistribute, resell, or publicly display your subscription access. Each subscription is for personal, private use only. Violation of this clause may result in immediate account suspension without refund.

5. Service Availability

We strive to maintain 99.9% uptime for our IPTV servers. However, we cannot guarantee uninterrupted access at all times. Service may be temporarily affected by server maintenance, updates, internet congestion, or factors beyond our control. We will make reasonable efforts to notify users of scheduled maintenance in advance.

6. Acceptable Use

You agree to use our IPTV Smarters Pro service for lawful, personal entertainment purposes only. You must not:

• Redistribute, resell, or share your subscription with others beyond the authorised number of device connections.
• Attempt to reverse-engineer, modify, or interfere with our streaming infrastructure.
• Use the service for any commercial or public broadcasting purpose.
• Engage in any activity that could damage, disable, or impair our servers or service quality.

7. Intellectual Property

All content, branding, design, and materials on our website are the property of IPTV Smarters Ireland. You may not reproduce, distribute, or create derivative works from our website content without our express written permission.

8. Limitation of Liability

IPTV Smarters Ireland provides its service "as is" and "as available". To the fullest extent permitted by Irish law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use our service. Our total liability shall not exceed the amount paid for your current subscription period.

9. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms of Service. You may cancel your subscription at any time by contacting our support team. Cancellation does not entitle you to a refund for any unused portion of your subscription unless covered by our Refund Policy below.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Irish courts.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our service after any changes constitutes acceptance of the new terms.

1. Money-Back Guarantee

We offer a 7-day money-back guarantee on all new IPTV Smarters Pro subscriptions. If you are not satisfied with our service for any reason within the first 7 days of your subscription, you may request a full refund.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 7 days of the original purchase date.
• You must provide a valid reason for your dissatisfaction (e.g., technical issues that our support team could not resolve, service not meeting expectations).
• You must have contacted our support team first to allow us the opportunity to resolve any issues.
• The subscription must not have been used in a manner that violates our Terms of Service.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• The refund request is made after the 7-day guarantee period.
• Your account was suspended or terminated due to a violation of our Terms of Service (including account sharing or reselling).
• Issues caused by your own internet connection, device compatibility, or third-party software not related to our service.
• Change of mind after the 7-day period without a valid service-related reason.
• Subscription renewals — refunds apply only to first-time purchases.

4. How to Request a Refund

To request a refund, please contact us through one of the following channels:

• WhatsApp: +44 7450 631011
• Email: Contact@autovisiondublin.ie

Please include your email address, order details, and the reason for your refund request. Our team will review your request and respond within 24 hours.

5. Refund Processing

Once your refund is approved, it will be processed within 3–5 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to reflect the refund in your account.

6. Free Trials

Free trials are offered at our discretion and are not subject to refund as no payment is involved. If you transition from a free trial to a paid subscription, the 7-day refund guarantee applies from the date of your first payment.

7. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to reach out: